What a legitimate warranty should cover
Most reputable installers offer 3-5 years of product and installation warranty, covering cable tension (re-tensioning if it loosens), hardware failure, and material defects, with a clear time period specified.
Reasonable exclusions
It's reasonable for a warranty to exclude damage from external causes like deliberate cutting or structural building damage unrelated to the installation itself — these are outside any installer's control.
Exclusions that should be a red flag
Be cautious of warranties that exclude normal tension loosening or standard hardware wear, since these are exactly the failure modes a warranty exists to cover. Marketing claims of unusually long warranties (5-8 years or 'lifetime') should be checked against what's actually written on the warranty card, not just what's said verbally.
Getting the warranty in writing
Always insist on a physical warranty card specifying the exact coverage period and terms, not a verbal promise made at the time of sale, since a verbal warranty is unenforceable if a dispute arises later.
Need this done at your property?
Free site visit and written quote, usually scheduled within 24 hours.
Frequently asked questions
What should an invisible grill warranty typically cover?+
Cable tension, hardware failure and material defects within a specified time period, typically 3-5 years from reputable installers.
Is it normal for deliberate damage to be excluded?+
Yes, this is a reasonable and standard exclusion in any legitimate warranty.